Service Principle_Services_Strong Construction Machinery Co., Ltd.

Service Hotline

400-000-1000

Sales Dept.

0086-0539-8162426
0086-0539-8175656

0086-0539-8178039

export@strongest.cn

Customer Service

0086-0539-8160791
0086-0539-8178908

0086-0539-8156540

service@strongest.cn

Parts Division

0086-0539-8165989
0086-0539-8169706

0086-0539-8165989

part@strongest.cn

　　"Keep the promise, and focus on quality” is our brand manifesto. We look on our promise to customers and the society as solemn as Mount Tai, and we consider product quality and company credit as the most prior and most important core strategy.

Quick Service Response System:
To deal with the bad troubles quickly, we have set up:
A. 24h service hotline -- 400 6587 669;
B. Emergency Response Center

24 h monitoring on quality related problems		Region	24H Hotline （email）
Emergency Response Center	Wei Xianghua, Director	Nationwide	15153992998　weixianghua@strongest.cn
Quick Response Hotline	Bao Xifu, Vice Director	Northwest, Southwest	13581062972　baoxifu@strongest.cn
	Shao Lei, Supervisor	Northeast, North China	13581062911　shaolei@strongest.cn
	Zhang Chengjin, Supervisor	East China, South Central China	15153992986　zhangchengjin@strongest.cn

C. You may dial the phone no. of General Manager and Director of customer service dept. to make complaints.

Quick Service Response Actions:
A. provide solutions in 1 hour.
B. Send service staff to the job site in 2 hours (excl. remote areas)
C. Solve the common problems within 1 day.

As for big troubles:
A. Solve the troubles in 2 days; the service representative will come to the site to make repairs.
B. If the troubles has not been solved in 2 days, the Supervisor of customer service dept. from the Headquarters will come to make repairs.

Special measures in the industry:
A. Solve troubles caused by quality defect through negotiation when the warranty period is just finished.
B. as for emergent repairs, to deliver the parts first and go through the formalities later is accepted. (We will guarantee the parts supply even if the production line is stopped)
C. To solve the troubles first and deal with the divergences later.

All-round & multi-channel customer support system: