Service Hotline
400-000-1000
Sales Dept.
0086-0539-8162426
0086-0539-8175656
0086-0539-8175656
0086-0539-8178039
Customer Service
0086-0539-8160791
0086-0539-8178908
0086-0539-8178908
0086-0539-8156540
Parts Division
0086-0539-8165989
0086-0539-8169706
0086-0539-8169706
0086-0539-8165989
"Keep the promise, and focus on quality” is our brand manifesto. We look on our promise to customers and the society as solemn as Mount Tai, and we consider product quality and company credit as the most prior and most important core strategy.
1）Training Items
| A. Basic Training | B. Skill Training | C. Other Training |
| 1. Company profile & vision 2. Service concept 3. Basic work methods 4. Service business 5. Service etiquette |
1. Safety 2. Operation manual, parts manual and other technical data. 3. Common tools and measuring tools 4. Operation and maintenance of excavator 5. Structure and functions of excavator 6. Delivery and regular visit service 7. Dismantle and assembly 8. Service report and TQSI 9. Machine performance inspection and troubleshooting |
1. New products training 2. Product improvement training 3. Service sales training 4. Sales and parts training 5. Dealership service training 6. Weekly, monthly report and dealer evaluation
|
2）Training Schedule in later half year of 2010
A. Preliminary training
| NO. | Date | Contents | No. of Participants |
| 1 | 7.21-9.21 | 1. Basic knowledge training (2 days) 2. Assembly workshop training (30 days) 3. Machine servicing and inspectioin (20 days) 4. Theoretical Training (8 days) |
36 |
| 2 | 8.21-10.21 | 20 | |
| 3 | 9.21-11.21 | 25 | |
| 4 | 10.21-12.21 | 17 |
B. Intermediate Training
| NO. | Date | Contents | No. of Participants |
| 1 | 6.21-25 | 907/908 Troubleshooting | 35 |
| 2 | 7.12-16 | 913 Troubleshooting | 36 |
| 3 | 7.26-30 | 921/922 Troubleshooting | 47 |
| 4 | 8.9-13 | 923/924/927/936 Troubleshooting | 33 |
| 5 | 8.20-24 | Engine Overhaul | 34 |
| 6 | 9.6-10 | 907/908 Troubleshooting | 14 |
| 7 | 9.20-24 | 913 Troubleshooting | 13 |
| 8 | 10.11-15 | 921/922 Troubleshooting | 16 |
| 9 | 10.25-29 | 923/924/927/936 Troubleshooting | 9 |
| 10 | 11.8-12 | Welding | 25 |
| 11 | 12.10-14 | Service Manager Training | 24 |
3）Online Training System
A. Service concept and business knowledge B. Basic service knowledge
C. Operation & maintenance, structure and functions D. Troubleshooting and negotiation skill
4）Online Exam System
A. Service concept and business knowledge B. Basic Service Knowledge
C. Operation & maintenance, structure and functions D. Troubleshooting and negotiation skill
